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Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?



Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

All homeware is shipped free of charge.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How long does shipping take?

We aim to fulfil all orders within one to four business days.

Once an order is fulfilled you will receive an email with your tracking information included.

Small items like coasters, lamps etc we aim to deliver within seven to ten working days.

Large items like chairs, sofas, large tables we aim to deliver in three to five weeks from the order date.

If you require an item urgently - please get in touch and we will try our best to deliver it to you.

Do you ship overseas?

Yes, we ship all over the world. All shipping costs are covered by us.

Taxes and customs fees.

The House Of BLOC will cover customs fees on all orders up to £135.

Orders over £135 will be charged customs on arrival into your country. This includes the UK and Ireland.

For orders over £135 - VAT, taxes and custom fees will be at the customer’s expense, and will be asked for at the time of the delivery. (The amount will be calculated once the goods arrive in customs)

The House Of BLOC does not manage the tax refund. You can either contact the customs directly or have the delivery made to the asked address.
The courier will be in contact once they receive the parcel for the payment to be made.

Trade and Airbnb Hosts.

The House Of BLOC can fulfill larger orders to trade customers who require larger orders.

At the moment we do not offer trade accounts but customers requiring larger orders can contact us and speak to a customer service rep who will advise you further.

Get in touch

Have questions about your order, or a general enquiry?