Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Pay by Card
You can pay using a credit or debit card (we accept Maestro, Delta, Visa, Mastercard, Solo, and American Express), or via PayPal or Apple Pay.

Pay by Klarna
We’ve teamed up with Klarna to offer flexible payment options. Klarna can be used to split payments for your purchases.

Payment Security
To ensure your payment is secure, we’ve implemented 3-D Secure at checkout. You may be asked to enter a secure password, which you set up with your bank. If you've forgotten your password, you can reset it through the links provided on the page.

Payment with a Gift Card
We also accept gift cards and e-gift cards for online payments.

Credit notes 
Credit notes can be used online against all items.

For more information or help, please get in touch with our Customer Service Team.

Unfortunately, it’s not possible to add extra items to an existing order.

In some cases, we can remove large furniture items from orders. For other items, whether we can remove them will depend on the stage of processing your order is at.

If we’re unable to cancel or modify your order because it has already been processed, you can return any unwanted items following our returns procedure. For more details, please visit our returns section.

If you wish to cancel your order, please contact our Customer Service Team.

We may not always be able to cancel an order, depending on how far along the processing has gone. If it’s too late to cancel—such as when your order has already shipped—you can return the item using the prepaid returns label in your parcel or by visiting one of our stores. Please note, stores cannot process PayPal refunds, so those should be sent back to us directly.

For more information about returns, please visit our Returns section.

If you have an account, you can edit your delivery address in the "My Account" section. Any changes made here will apply to future orders. You can also add multiple delivery addresses to your account and choose your preferred one at checkout.

If you’re using fast checkout, you can only select from the delivery addresses already saved to your account. You won’t be able to add a new one at this stage.

Once an order is placed, changing the delivery address can be difficult. The sooner you contact us, the more likely we can assist in making this change.

Shipping rates can vary depending on your region and are calculated at checkout.

Members currently benefit from free shipping on their orders.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

All customs fees are covered by us so the price at the checkout is the total price you pay!